Frequently Asked Questions
Everything you need to know about our tactical gear and apparel.
What is the typical shipping lead time for orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping varies based on the destination and customs processing.
Do you offer a warranty on your tactical apparel?
Yes, all Carcajou Tactical products are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in original, unworn condition with all tags attached. Please note that certain clearance items may be final sale.
How should I care for my tactical gear to ensure longevity?
We recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or harsh fabric softeners, as these can degrade the technical fibers and NIR coatings.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.